NTU Request

OSP Restoration — Network Trouble Unit Workflow Process

📋 Purpose & Submission Instructions

  • This process outlines the required steps when an NTU (Network Trouble Unit) request is needed due to an identified OSP (Outside Plant) issue.
  • Complete all steps below, then copy the output and send via email to: ospactivations@zayo.com
  • Attach all applicable OTDR test results, Network Diagrams, and Redlines to the TTN before submitting.
  • Blank fields will not appear in the copied output.

Step 1 — Create Customer Case TTN

Open a Customer Case TTN in the appropriate ticketing system. Ensure all customer and circuit information is accurate and complete.

Provide the Customer Case TTN associated with this NTU request.
Include circuit ID, service type, or other relevant identifiers.

Step 2 — Attach OTDR Documentation

Attach all applicable OTDR test results and Network Diagrams and Redlines to the TTN. Each OTDR shot must clearly indicate the LOC, Panel, and Port directly on the documentation.

Identify the location associated with the OTDR shot.
List OTDR file names, describe test results, or note any attachment details.

Step 3 — Submit Notification Email

Send an email request to ospactivations@zayo.com using the required subject line format below.

Required Email Subject Format: DKFID - CX Name - TTN# Example: F23-123456 - ABC Company - TTN000987654
Compose the full subject line using the format above.

Step 4 — Include Required Contacts

The following contacts must be included in the email. Ensure contact details are accurate and up to date to avoid delays in communication and coordination.

Name, phone, and/or email of the Service Delivery point of contact.
Name, phone, and/or email of the Customer point of contact.

✅ Process Completion

Once the above steps have been completed, verify the items below before submitting. The NTU request can then proceed for review and activation support.

Check each box to confirm completion.

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